FAQ


**If you are here with questions about beignets, please scroll to the bottom of the page.**

 

Do you have anything special for Thanksgiving?

Yes. I have an entire Thanksgiving collection of desserts available; including assorted pies, cakes, and breads. These desserts are only available for pick up on Tuesday, November 23rd. I am offering 2 pick up times, 3 or 5 pm. To ensure timely pick up Thanksgiving orders must only contain desserts from the collection. Any other desserts or breads added will be immediately canceled with a 25% restocking fee. 

 

 

Is everything you bake gluten free?

Yes. Everything Creme Confectionery produces is gluten free and celiac-safe.

 

Is your kitchen free of gluten cross-contamination or cross-contact?

Yes. Since I (Nicole) was diagnosed with celiac disease in 2016, the Creme Confectionery kitchen has been maintained a gluten free kitchen environment; therefore, there is no gluten present to risk cross-contact with.

 

What other allergies do you cater to?

We offer many allergy-friendly items. Please note that not every item can be made to accommodate every allergy (check the product listing), but we are equipped to bake items that are free from: dairy, egg, oats, nuts, coconut, corn and soy. Many of our items can also be made vegan. We do not currently nor do we plan to make any sugar free baked goods. 

 

Do you make wedding cakes?

We do! If you are interested in a wedding cake consult, please email us at cremeconfectionery@gmail.com. We will respond with a Google form that we need you to fill out no later than 90 days prior to the wedding date. On this form, you can request a tasting and let us know which cake options you would like to sample. When you fill out the form, your tasting will be scheduled at least 14 days later so that we have time to prepare all your options. We do have delivery options for wedding cakes if your venue is within two hours by care from Metairie, LA. 

 

Do you ship?

The only product we currently ship is our king cakes, which are only available during Carnival season (January 6-Fat Tuesday). 

 

Do you deliver?

We do have delivery options for wedding cake orders (see above). We do not currently offer delivery to anyone who lives locally. If you are visiting New Orleans from out of town, you can inquire about delivery to downtown New Orleans. Please note: We offer downtown delivery on a case-by-case basis and only on orders of $100+. If you are visiting town and would like to be considered for delivery, please email us at cremeconfectionery@gmail.com at least 3 weeks before you would like your order. A delivery fee will be assessed based on where you need the delivery to be made to.

 

Do you offer samples or tastings? 

Samples and/or tastings are only available as part of a wedding consultation order. 

 

How many days in advice do I need to order?

All orders require 5 days minimum advance notice. During some holidays where we have more orders than usual, you may need to order more than 5 days in advance. Orders can be placed through our website, which will show you which pickup dates are currently available. If the website does not allow you to choose a particular pickup date, it means that we are full or not offering pickups that day.

 

What is your refund policy? 

All sales are final. We do not offer refunds or cancellations. If you have emergency or extenuating circumstances where you cannot fulfill your end of the order, please email us at cremeconfectionery@gmail.com. We may be able to issue a partial refund on a case-by-case basis. If you are issued a special refund, it will have any credit card fees we have paid and ingredient restocking fees subtracted from it. For all intents and purposes, please consider us as not offering refunds or cancellations. 

 

Do you have a retail space or brick and mortar location?

No. We do not currently have a commercial space. All baking is done from a home kitchen. Some of our products are available throughout the year at other retail businesses. When we make a drop off at a retail business, we always post on our Facebook and Instagram pages, so follow us there if you’d like to know where we are dropping off and when. We also occasionally do pop-ups and appear at farmer’s markets, both of which are also announced on our social media. We are currently appearing weekly (unless we’re sick or on vacation) at the Lafreniere Park Farmer’s Market on Wednesdays from 2p-7p. 

 

Where are you located?

Our home bakery is located in Metairie, LA (70003). The pickup address will be provided to you in your confirmation email once your order has been placed.

 

What are the procedures for picking up my order?

Your order confirmation email will indicate the date and time of your pickup, as well as the pickup address and a contact phone number. Please save this date and time on your calendar. Please note that your pickup time is fixed and cannot be adjusted. If you cannot make that pickup time, please make alternate plans for someone else to pick up your order. We cannot leave orders outside in the New Orleans weather, as they will melt or wash away. Our available pickup times are 4 PM on Thursdays & Fridays and 9 AM or 10 AM on Saturdays. The confirmation email with your pickup address go out automatically at the time of your order. If you do not receive the email within ten minutes of placing your order, please check your spam. 

 

When you arrive at your allotted time, we ask that you do not exit your car. Please text the number provided to let us know your name and that you have arrived, and we offer curbside delivery of your items straight into your vehicle. Additionally, pickups are in a neighborhood environment, so please be a good neighbor and do not: block driveways or sidewalks, park in driveways, drive dangerously, or honk. And please, please, if you happen to arrive in the area early, find a nearby coffee shop or fast food place to hang out at. We’ve had complaints from neighbors about suspicious vehicles idling, and we wouldn’t someone to call the police on you. We are in a neighborhood; we rather like our neighbors; and we want them to like us, too, so that we can keep baking you delicious yummies!

 

What are your pick up times?

All Thursday & Friday orders will be available for pick up at 4 PM on your assigned order day. All Saturday orders will be available for 9 AM or 10 AM pick up.

 

Can I make arrangements to pick up my order earlier than the assigned pick up time?

No. Unfortunately, we are unable to accommodate "early" pick ups, as all items are baked fresh to order. Our family also own a landscaping business, and often times, we are committed to those appointments during the day, prior to pickups. If you are running late to your pickup appointment, you are welcome to text us, and we can leave your items on the porch for you.

  

What is your email policy?

We are a very small family business, and every moment we spend “at the computer” reduces the number of delicious baked goods we can prepare for you. We strive to answer all relevant emails within 3-4 business days. Since we send out an order confirmation email, it is our policy not to answer emails asking when your order will be ready. It is also our policy not to answer emails asking questions that are answered in this FAQ page. If you have a concern or a question about our processes, please feel free to email us, but otherwise, please respect our time and yours by referring to the confirmation email we have already sent you indicating your pickup time as well as this FAQ page. 

 

Beignet FAQs

Yes, we now (sometimes) offer gluten free beignets. There are also free-from wheat, oats, egg, milk/dairy, and soy. 

✨ Beignets are only be available at onsite popups, which will be announced in advance (i.e. festivals, farmer’s markets, art markets, bars, etc). I love y’all, but please don’t email or DM me asking if you can get these at other times or asking me when the next one is. When I have a date set to fry these delicious dough babies, you will be the first to know if you follow me on my socials. 

✨ Beignets are cooked to order, so plan to wait 5-8 minutes for your beignets after placing your order. Patience is a virtue and gets you access to hot, fried dough covered in sugar. 

✨ Due to pre-making the dough and cooking onsite, I will not be able to make any additional allergy modifications for the beignets. 

✨ We do sell out at almost every pop-up, so the earlier you can arrive, the better chance you get of scoring some of the beignets.

✨ No pre-orders or holds! First come (in person), first served. 

We accept cash and Venmo ONLY.